Pricing for sole-operator letting agents facing Phase 1

Yes — every new Free account gets a 14-day fully-featured trial. Unlimited properties, documents, custom deadlines, plus bulk AST view, branded PDF export, and Written Statement audit. No card required at signup. On day 15 the account reverts to the Free tier (up to 3 properties, 5 documents, 3 custom deadlines). Deadline-reminder emails and regulatory-update alerts stay Core-only throughout — you see deadlines in-app during the trial but upgrade to get them emailed.

Yes. Cancellation is one click in the Stripe customer portal. You keep Core access until the end of the billing period you've already paid for, then drop back to Free without losing any data.

Annual billing pays £144 once for 12 months — that's the equivalent of £12/mo, a 20% saving. You can switch from monthly to annual (or vice versa) at the next renewal via the customer portal.

Prices are the full amount payable. There is no VAT to add on top.

Stripe Checkout handles cards, Apple Pay, and Google Pay. We never see card details — Stripe processes payments and emails you receipts.

Core includes unlimited properties, Bulk AST view, branded Readiness PDF export, weekly deadline-reminder email digest, curated regulatory-update emails, and founder-direct email support — all live from launch day. A statute-aligned template library (Written Statement, Information Sheet, Form 4A Notice) is scheduled for v1.1 once solicitor review is complete. In the meantime, the Form 4A rent-increase template is available free, no sign-up, at /free-form-4a-template, and the statutory government Information Sheet — prescribed by SI 2026/324 and free from gov.uk — is linked directly from your dashboard.

No. Create a free account, run the readiness assessment, and only enter card details if you decide to upgrade to Core.

Downgrading to Free keeps your account and all data. Cancelling your Core subscription drops you back to the Free plan at the end of the period — your account, properties, documents, and deadlines all stay where they are. If you then exceed Free limits (3 properties, 5 documents, 3 custom deadlines) the existing entries stay readable but you can't add new ones until you delete some or re-upgrade.

Account deletion is separate from subscription cancellation. Use Settings → Danger zone → Delete my account. Your data is soft-deleted for 90 days — to restore within that window, email support@rentersactready.co.uk and we will restore your account within 1 working day. After 90 days the data is permanently hard-deleted by a nightly admin sweep. If you have an active Core subscription, it is set to cancel at the end of the current period (you keep Core access until then; no further charges). See our retention and deletion policy for the full timeline.